Shipping policy

Thanks for shopping with Hutch & Nook! We’re a small family business, and we pack every order ourselves. Here’s what to expect once you check out.

Processing time

We pack and ship orders within 1-3 business days (Monday through Friday, not counting holidays). You’ll get an email with tracking as soon as your order ships.

Each mahjong mat ships rolled in its own Hutch & Nook box, so it arrives crease-free and has a home between games.

Carriers and shipping rates

We ship from Tyler, Texas, with UPS, FedEx, or USPS. Shipping rates are calculated at checkout, based on your location and the shipping option you choose. You’ll always see your exact shipping cost at checkout before you pay.

Delivery estimates

Most US orders arrive within a week, depending on the shipping option you choose. Delivery times are estimates from the carrier, not guarantees. Weather and busy seasons can slow things down.

Holiday shipping

Giving a mat as a gift? To get it by December 25 within the US, please order by Monday, December 14, 2026.

Orders placed after that date will still ship within our usual 1-3 business days, but we can’t promise holiday delivery.

International shipping

Along with the United States, we ship to these 27 countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom.

You’ll see the shipping options and cost for your country at checkout. Delivery times vary by country and shipping option. Duties, taxes, and customs fees may be charged by your country when your package arrives, and they’re the buyer’s responsibility unless they’re shown as included at checkout.

PO boxes and military addresses

We can ship to PO boxes through USPS. We can’t ship to APO/FPO/DPO military addresses at this time. If we can’t ship to the address you entered, we’ll email you to find a better one.

Address errors

Please double-check your shipping address at checkout. If you spot a mistake, email us at info@hutchandnook.com within 12 hours of ordering and we’ll do our best to fix it before it ships.

If a package comes back to us because of an address error, we’ll reach out. We can reship it once you cover the new shipping cost, or refund the order minus the original shipping.

Lost, stolen, or damaged packages

We want every order to arrive in perfect shape. If something goes wrong, we’ll help.

·       Damaged: If your box arrives damaged or something inside is damaged, email us at info@hutchandnook.com within 14 days of delivery with your order number and a photo or two of the box and the item. We’ll send a replacement or a refund.

·       Lost: If your tracking hasn’t updated for 7 days, let us know. We’ll open a claim with the carrier and work with you on a replacement or refund.

·       Marked delivered but not there: Check with neighbors, around your porch or mailroom, and give it a day, since packages sometimes show “delivered” a little early. If it still hasn’t turned up, email us and we’ll work with you and the carrier to sort it out.

Shopping on Amazon?

Orders placed on Amazon ship and are supported through Amazon. Please check your Amazon order page for shipping details and help.

Wholesale orders

Are you a shop owner? We sell wholesale through Faire and direct. Visit our wholesale page to learn more. Faire handles wholesale payment, shipping terms, and returns under its own policies.

Questions?

Email us at info@hutchandnook.com.